PrivacyUpdated 23 October 2026
Privacy policy
This policy explains what information Solid Smile Dental Suites ("we") handles when you visit solidsmiledental.com or contact us. We keep it short because we collect very little through this website.
What this website collects
- No forms, no accounts. The site has no sign-up or contact forms that store your details. The quick-booking box on the Contact page only prepares a WhatsApp message on your own device; nothing you type is sent to or stored by this website.
- Website analytics. We use Google Analytics to understand how the site is used: which pages are visited, roughly where visitors are located (city level), the type of device and how they found us. It uses cookies and an anonymous identifier, and it does not tell us who you are. Analytics only starts after you touch, scroll or press a key on the page. You can block it with a browser extension or by turning off cookies, and the site will work the same.
- Visit recordings. We use Microsoft Clarity to see anonymous recordings and heatmaps of how people use the site, such as where they tap or scroll, so we can fix confusing parts. It does not record what you type into forms, and it does not identify you personally.
- Button counts. We count how often the WhatsApp, Call, Directions and email buttons are tapped on each page, so we can see which pages help people reach us. We do not record who tapped them.
- Server logs. Our hosting provider (Cloudflare) processes technical data such as your IP address to deliver the site securely, under its own privacy policy.
When you contact us
If you message us on WhatsApp, call, or email us, we receive the details you share, such as your name, phone number and the reason for your visit. We use them only to reply, arrange appointments and provide your care. WhatsApp messages are also subject to WhatsApp's own privacy policy.
Your health information
Clinical records created during your treatment are kept confidentially at the clinic, used only for your care, and are not shared except where you agree or the law requires it. Before-and-after photos or reviews are published only with your written consent, which you can withdraw at any time.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete messages that are not part of your clinical record. Contact us at solidsmiledental@gmail.com or +91 70345 54448.
Contact
Solid Smile Dental Suites, 2nd Floor, Telal Towers, Sarovaram Bio Park Road, Eranhipalam, Kozhikode, Kerala 673006.